Archive for the ‘DIgital Strategy’ category

What’s Your Presidential Election Year Beer?

October 19, 2012

What’s your election year beer?

Who would have guessed that the most Democratic drink by a long shot is Cognac, or that such lite beers as Amstel Lite, Michelob Ultra, Miller Lite and Sam Adams Light tilt so far to the political right, while Bud, Miller High Life, and Natural Lite are Democratic?

Groups like No Labels that seek to revive bipartisanship on Capitol Hill would be well advised to serve Bud Light, Guinness, Scotch, Michelob Lite and Coors Original at their fundraisers. This story is an excerpt from a NY Times Blog posted by Thomas B Edsall.

Follow this link for the full story entitled ” Let the Nanotargeting Begin”. The opinions and comments in this blog do not represent the opinions or preferences of Emory Digital or its employees but nano-targeting is big with political ad campaigns and we thought you would enjoy considering the implications of  “what is your presidential election year beer?

Enjoy and Prosper!

Steve Emory, author DM Deja vu

President, Managing Partner Emory Digital

Advertisements

Ready for Changes to Google Shopping in October?

September 17, 2012

Internet shopping cart

If you are an Internet retail merchant currently spending a large part of your ad budget on SEM, get ready for some major changes in the cost for your product ads with Google Shopping, the major Comparison Shopping Engines and even text ads this October. If you are a top 10 spender with Google, you already know about the changes.

For everyone else, there may be tough times ahead to get your product ad listed on page 1.

Product Listing Ads that have been free on Google Shopping since 2010 are changing over to paid search. Your Ad will now show up only to the highest bidders on page 1, beside competing merchants. And that’s not all…the landscape and scarce real estate of page 1 is changing also so get ready for strong competitive page 1 bids for product ads and PPC cost increases for text ads of 20% or more.

Before the change, 50% of Google’s search revenue came from page 1 text ads and included free product listings. Beginning in October, fewer merchants will be able to fit on page 1 because paid product ads will dominate and push many text ads off of page 1 entirely. By 2013, the Google Click share will change dramatically with paid product listing ads projected to increase to 60%, and PPC (text ads) projected to shrink to about 25%.

To boost product ad ranking and shopping results this holiday season, smart advertisers will need to use more sophisticated channel management platforms to target their ad placement bids based on detailed merchant data feeds of their SKU’s to Google and other CSE’s. These bids will need to be segmented by CPA allowable based on the individual product’s profit margins.

In addition  to Google Shopping, top paid Comparison Search Engines include Amazon, Shopzilla, NexTag, PriceGrabber, Pronto and Become. Paid search based on product category and theme is completely different than optimization of keywords and websites, so this is another change likely to take some getting used to.

Enjoy and Prosper!

Steve Emory, co-author DM Deja vu

President, Managing Partner Emory Digital

5 Ways to Get Positive Online Reviews for Your Brand

August 10, 2012

Positive Reviews as you may know are the ideal outcome marketers covet as a result of customer engagement with a brand’s product or service. With today’s online social community, Positive Reviews are gold and can mean the difference in your business making or losing money.

Positive Reviews

Positive Reviews are Like Gold

Why Positive Reviews Matter:

  • 90% of people trust recommendations from people they know
  • 44% of purchases are influenced by consumer reviews
  • 87% of people think the CEO’s reputation matters
  • 78% of people research a product/service online before purchasing it

These five secrets will help you protect your brand and build bridges to your next customers.

1.   Pay attention to the reviews you already have.

You can’t generate good reviews unless you have real customers to write them. Start by making sure to resolve any current complaints from your customers.

2.   Engage your customers on Facebook and Twitter

Create a Facebook group and Twitter account for your business. Younger customers in particular will share their thoughts here without any prompting.

3.   Respond quickly to bad reviews.

If a bad online review is warranted, thank the customer for their feedback and apologize   for the bad experience. Respond quickly and you turn a negative into a positive.

4.   Remember it’s a numbers game.

Even if you are providing the best product or service you can, some people will tend to     complain. The more reviews you get, the more likely you are to get one or more bad reviews so your goal should be a large number of mostly good reviews.

5.   Make reviewing as easy as possible.

Give customers easy ways to provide reviews and feedback on your website and on your social profile pages. If you are a bricks & mortar retailer-consider using mobile devices and QR Codes to gather reviews.

Enjoy and Prosper!

Steve Emory, co-author DM Deja vu

President, Managing Partner Emory Digital

Quantifying Social Media

July 28, 2012

Everyday more companies and more consumers are joining the social media fray.  What does the increased noise level mean? Can you actually measure whether the investment has any impact on results?

Extent of Company Social Media Today

In June 2012 a two-day conference was held in New York City to share and discuss the State of Social Media. The conference served as a forum to discuss the results of data produced by a survey conducted by Useful Social Media from 650 participating corporations.

71% of the survey respondents said that they were responsible for developing and executing the company social media activity using a team of between 2 and 4 team staff members on a part-time basis.

Not surprisingly, 90% of respondents use Facebook for their company and 89% have a Twitter presence. These two are the unrivalled leaders for companies – and an incredible proportion of

businesses have taken the plunge and set up accounts on these two sites. YouTube and LinkedIn were also popular with 75% acknowledging regular participation. Also, 49% disclosed that they have created and promote their own blog.

Measuring Return On Investment in Social Media

Less than a third of respondents feel that they are accurately measuring the impact of their social media activity, and only 40% of respondents say they measure social media ROI (with only 23% confident they’re getting this measurement correct). Early measurement shows:

1. Activity/Engagement 14%

2. Conversion to leads or sales of those engaged 6 to 7%

3. Development of recommendations or customer testimonials from evangelists 2%

What is Next in Social Media?

The most popular replies from survey respondents about what to expect next year are:

1. 200% more companies will use social media to develop better products

2. A third more companies will offer customer service delivery through social media

3. 95% more companies expect to use social media for market research in determining future offerings.

What would participants like to be able to measure in the future? The answer is activity, growth in followers, increase in web traffic, translation to leads, and conversion to sales.

 

You can download a free copy of the full survey report @ www.usefulsocialmedia.com

5 Tips When Using Retargeting to Lower Your CPA’s

July 26, 2012

Companies considering or already using display banner advertising demand a measurable ROI to justify display banner media in their budget.  Smart marketers don’t pay as much attention to impressions or click based metrics. The value of banner ads is their contribution to branding, the cost per action (CPA) and the resulting boost in sales.

CPA is unique to your business model and is whatever action yields the most sales and profits for you. An e-commerce or online retail sale CPA is based on a completed form and credit card transaction; an insurance CPA typically is based on a completed contact form or phone call.

When building your banner ad budget, set your maximum allowable CPA based on the average margin you earn per sale and the % of revenue you are willing to spend to acquire a new customer. Consider the lifetime value (in revenue) of a new customer when setting your CPA goal. Then manage your campaign based on your allowable CPA.

Audience targeting is used effectively in display banner ad retargeting campaigns.

With retargeting, your CPA improves dramatically because you are serving ads to previous and recent visitors to your website. This means prospect-visitors that have already shown an interest in your product or service will be exposed during your campaign to more ads when they visit another website that accepts advertising (the majority of some of the most popular websites).

After repeated exposure to banner ads-many will convert at a higher rate, resulting in an improved (lower) CPA. A lower CPA in turn allows you to spend more media dollars and/or improve your profit margins.

5 Tips When Using Retargeting to Lower Your CPA’s

1.  Bid higher for impressions that are likely to convert

Campaign performance data shows that the best keywords, when targeted in the right recency windows, will drive low CPA’s even if bought at higher CPM prices.

So don’t be afraid to bid at a $10.00 CPM or higher on the keywords that drive performance. This will win your campaign more volume on the best performing keywords, and if you are taking advantage of dynamic CPM pricing, you will pay a far lower CPM, often as much as 50%less than your maximum allowed bid.

2.  Consider keywords that don’t perform well in search

Some keywords don’t perform well in paid search because they are too expensive in search, too competitive, have low quality scores or other reasons. These same keywords, when targeted on banner impressions with the right characteristics, may be able to deliver favorable CPA’s in retargeting.

3.  Use audience targeting

Audience targeting including the use of external third party data and look-a-like modeling which identifies prospects with search patterns of existing converters on the advertiser’s site. By using this technology, additional keywords can be discovered and tested.

For example, Medicare consumers also tend to be searching for terms related to insurance. Insurance terms can be added to the campaign and tested for their ability to drive lower CPA’s.

4.  Ignore click through rate & cost per click

If your goal is a low CPA, don’t confuse matters by simultaneously trying to optimize to a high CTR or CPC. Likewise, don’t restrict your campaign to only the sites that can be won at very low CPM bids.

5.  Pay attention to recency

In search retargeting, the optimal time window between when the user performs the search and when the user is shown your ad can vary greatly by campaign and by vertical.

For example, verticals like restaurants have a short consideration cycle for reservations, and the optimum recency is often measured in minutes or hours.

For verticals like financial services, there is a longer consideration cycle and a 30-day recency window may drive the best results. Each campaign has its own optimum recency window, and understanding this will drive improved CPA.

Enjoy and Prosper!

Steve Emory, co-author DM Deja vu

President, Managing Partner Emory Digital

Related Articles

Freemium Digital Strategy Can Help Build Your Business

July 12, 2012

Have you even heard of the term “Freemium“? According to Wikipedia, its a  business model that includes a free service but a premium is charged for advanced services. This includes software, media, games or web services today but if you think about it, direct marketers-many of whom have migrated over to the Digital side have been using freemiums since the Sears catalog was invented(free shipping with purchase).

If you are reading this Blog, chances are good that you already have used one or more freemiums such as:

  • LinkedIn is free, but they have great value added upgrades especially for job seekers.
  • Zoho is an excellent free CRM and online meeting tool, with lots of optional advanced features like CRM and  unlimited meting attendees.
  • Most businesses use WinZip which includes a free 30 day trial with upgrades to full service package.
  • How about Google AdSense who frequently and regularly gives anyone who wants to open up a new Adsense account $100 to spend on a paid search  test. Once your test is cooking and shows promise-most people are hooked and can easily type in a budget you want to  spend to expand your test and everything else is already done for you. Google is like eating peanuts-once you start, it’s real hard to stop!
  • Norton anti-virus software and its competitors started out by giving away Free Trials on disk, with an easy to upgrade to a paid service. This model has become a problem with the advent of freeware like a free download of  Microsoft Security Essentials and others.
  • Words with Friends-who hasn’t played this popular game by downloading the Free app on their smart phone only to finally concede that its better to pay for the game than be constantly interrupted by ads?

Then there are some of my favorite retro freemiums like the Gillette razor. With Gillette, they will give you the razor for free…if you but the blades! Acme’s summer of 2012 Sweepstakes promises cars, boats and a million dollars free if you buy their groceries and your name is pulled out of a hat with a gazillion to 1 odds of your actually winning. Webmasters can use stock digital images free…if they want to create a mockup with the photo credits superimposed in a watermark, and they agree to pay a licensing fee based on the number of exposures online. Entrepreneurs, consultants, doctors and lawyers typically offer a free initial consultation and once you get a taste-they charge you top dollar. And then there is the ubiquitous buy one get one free-just another form of freemium!

So now you have a new word in your vocabulary and maybe you will be inspired to consider how to use a Freemium for your business.

Enjoy and Prosper!

Steve Emory, co-author DM Deja vu

President, Managing Partner Emory Digital

Attention Marketers-Don’t Overlook Older Adults’ Internet Use

July 2, 2012

This post is for online marketers thinking about how to sell more to younger consumers who represent the majority of online users for their products or services.

Do so at your own risk but don’t ignore the surge of older adults with typically more disposable income and a lot more time on their hands to surf the web for just about everything.  Apple‘s i-pad is a big hit in nursing homes, age 60 is becoming the new 30 in consumerism and more consumers turning 65 and their caregivers are turning to the Web to find and compare Medicare plans.

Seniors are Internet Users too

According to Pew Research, as of April 2012, 53% of American adults age 65 and older use the internet or email. Though these adults are still less likely than all other age groups to use the internet, the latest data represent the first time that half of seniors are going online. After several years of very little growth among this group, these gains are significant.

As of February 2012, one third (34%) of internet users age 65 and older use social networking sites such as Facebook, and 18% do so on a typical day. By comparison, email use continues to be the bedrock of online communications for seniors. As of August 2011, 86% of internet users age 65 and older use email, with 48% doing so on a typical day.

Read the complete story here: Older adults and internet use | Pew Research Center’s Internet & American Life Project.

If you have any questions or need help with this topic, contact me at emorydigitalmarketing.

Steve Emory, President, Managing Partner Emory Digital